Y21d Privacy Policy — How is your information kept secure?

When registering on the y21d platform, your name, email address, mobile number, and date of birth are collected. This information is essential for creating and managing your account and is stored in compliance with applicable laws in Bangladesh. Payment method details are collected during financial transactions, however complete card numbers or bank account details are not stored on our servers. When you use our platform, your device type, browser information, IP address, and usage patterns are automatically logged. This technical information is used to ensure platform security and improve your experience.

• Registration information: name, email, mobile number, date of birth.
• Identity verification documents (if required): copy of national ID card or passport.
• Transaction information: deposit and withdrawal history, payment method type.
• Technical information: IP address, device information, session logs.

The information you provide is used solely to deliver y21d platform services, manage your account, and ensure security. We use your information to prevent fraud, detect suspicious activity, and protect your account from unauthorized access. Usage patterns are analyzed to improve the platform experience and tailor content to your preferences. Your contact information may be used to send important updates, security alerts, or account-related notifications. We never sell your personal information to third parties or share it for advertising purposes.

• Account creation, verification, and management.
• Processing and verification of financial transactions.
• Prevention of fraud and unauthorized access.
• Platform improvement and user experience analysis.
• Fulfilling legal obligations and cooperating with regulatory authorities.

Y21d does not sell, rent, or exchange your personal information to any third party. However, limited information may be shared in specific circumstances — such as with trusted payment gateway providers for payment processing, who operate under strict confidentiality agreements. If legal authorities or regulatory bodies in Bangladesh request information pursuant to a legal order or investigation, we are obligated to cooperate. Relevant information may be shared with the appropriate authorities for anti-money laundering and financial crime prevention purposes. Outside of these cases, your information is kept strictly confidential and only authorized members of y21d's internal team can access the necessary data.

• Payment gateway: minimum required information for processing transactions.
• Legal authorities: pursuant to a court order or legal obligation.
• Security partners: anonymized data used for fraud detection services.

All data is stored securely for as long as your account is active. Even after account closure, transaction records may be retained for a specified period in accordance with legal obligations. We use industry-standard SSL encryption to keep your data fully protected during transmission. Our servers undergo regular security audits and multiple layers of security measures are in place to prevent unauthorized access. In the event of a data breach, we will promptly notify affected users and take immediate steps to minimize any harm.

• All data transfers are secured with SSL/TLS encryption.
• Regular security testing and vulnerability assessments.
• After account closure, data is retained for a limited period as required by law.

As a user in Bangladesh, you have certain important rights over your own data. You can request to view, correct, or delete your stored information at any time — simply contact our support team. Our platform uses cookies to maintain your login session, remember your preferences, and improve platform functionality. You can manage cookies through your browser settings, though disabling certain cookies may limit some platform features. For any questions or complaints regarding the privacy policy, contact us at our support email and we will endeavor to respond within 48 hours.

• Right to access: you can request a copy of your stored information.
• Right to rectification: you can request that incorrect information be updated.
• Right to erasure: you can request deletion of your data where there is no legal obligation to retain it.
• Cookie control: you can manage cookies from your browser settings.